Case Study: Mattress Firm achieves 94% chargeback reduction with Forter

Mattress Firm Logo How Automated Fraud Prevention Increases Revenues and Reduces Chargeback Rate by 94%

Mattress Firm, the largest multi-brand mattress retailer in the U.S. with 3,500 stores, was facing rising e-commerce chargebacks (above 5%) and an inflexible rules-based fraud system that couldn’t keep up with evolving fraud trends. Seeking a solution that wouldn’t hinder sales, Mattress Firm partnered with Forter and its automated decisioning/real-time fraud prevention platform.

Forter deployed its fully automated, machine-learning fraud prevention platform to replace rules-based screening, immediately improving approval accuracy and lowering fraud costs. As a result, Forter helped Mattress Firm cut chargeback rates by 94%, deliver immediate ROI, increase approval rates, and better protect the company’s bottom line.

Mattress Firm

Chris Brown

VP, Customer Care & Sales Support