Case Study: Kurt Geiger boosts authorization rates and reduces fraud with Forter

Kurt Geiger boosts issuer authorization 20.5% with Forter

Kurt Geiger, a London-based footwear and accessories brand, faced challenges during its international expansion to the U.S. Differences in consumer behavior and banking regulations led to a high number of fraud declines, chargebacks, and 3DS friction, which hurt their authorization rates and customer experience. To address this, they partnered with Forter for its fraud management and payment optimization services.

By implementing Forter's AI-powered solution, Kurt Geiger significantly reduced manual reviews and 3DS transactions. This approved more genuine customers while decreasing fraud. The results for Kurt Geiger included a 1.38% decrease in U.S. fraud declines, a fraud chargeback rate of just 0.14% in the U.S., a 15% reduction in transactions sent to 3DS, and a 20.5% average increase in issuer authorization rates across the U.S. and U.K.

Kurt Geiger