Case Study: Koio boosts approvals and reduces chargebacks with Forter

Koio boosts approval rate to 99.4% with Forter

Koio, a luxury sneaker brand known for its handcrafted Italian leather footwear, faced significant fraud challenges due to the high value of its products, especially during peak shopping seasons. To address this, they partnered with Forter and implemented its fraud management solution to better protect their business.

Forter's solution integrated seamlessly with Koio's Shopify Plus platform, moving them away from a rules-based system. This implementation delivered outstanding results, including a 99.4% approval rate and a remarkably low 0.02% chargeback rate. By eliminating manual reviews, Forter freed Koio's team to focus on enhancing the customer experience and growing their brand.

Koio