Case Study: Kiwi.com reduces chargebacks and eliminates manual reviews with Forter

Kiwi.com cuts chargebacks by 40% with Forter

Kiwi.com, a travel company known for its Virtual Interlining technology, faced a significant challenge with its previous fraud prevention solution, which relied heavily on slow manual reviews. These reviews created friction for customers, delayed decisions, and were unable to scale with the company's rapid growth. Seeking to improve the customer experience and support expansion, Kiwi.com turned to Forter for a fully automated solution.

By implementing Forter's Payment Optimization solution, Kiwi.com eliminated manual reviews entirely. This allowed them to provide customers with a fast and seamless booking experience. The results were significant, with Forter helping to reduce chargebacks by 40% while providing a scalable fraud prevention system that could keep pace with Kiwi.com's 140% annual growth rate.

Kiwi.com