Case Study: Jomashop achieves 2-hour fulfillment and 35% international growth with Forter

Improving customer experience and enabling global expansion with new-gen technology

Jomashop, an online retailer of high-end luxury goods, faced rising fraud risk as it expanded domestically and internationally — a single fraudulent sale of a $40,000 watch could be crippling. To avoid losses they relied on manual reviews and country blacklists, which slowed fulfillment to three days and constrained growth; Jomashop turned to Forter’s automated fraud-prevention Decision as a Service to remove delays while protecting high-value transactions.

Forter was integrated quickly and eliminated manual reviews overnight, backed by Forter’s chargeback guarantee. The results: a 69% decline in false declines, 0% chargeback loss, +35% international growth, and shipping turnaround cut from 3 days to 2 hours; approved transactions and record turnover increased as Forter’s real-time, machine‑learning decisions scaled fraud protection across peak periods and new markets.

Jomashop

Osher Karnowsky

General Manager