Case Study: Kiwi.com achieves frictionless scaling, a 97% approval rate and 40% fewer chargebacks with Forter

How online travel agency Kiwi.com scaled their fraud prevention & saw chargebacks improve 40%

Kiwi.com, an online travel agency known for its Virtual Interlining technology and focus on a frictionless customer experience, faced a major fraud-prevention challenge: manual reviews and verification calls were slowing bookings and could not scale with the company’s rapid growth (~140% annual). Seeking a fast, user-friendly solution, Kiwi.com turned to Forter’s fully automated fraud-prevention service to replace time-consuming manual processes.

Forter implemented a tailored, real-time automated decision system that delivers instant approve/decline responses, eliminating manual reviews and enabling scalable growth. As a result Forter helped Kiwi.com sustain 140% annual growth with a 97% approval rate, a 0.5% approval increase, a 40% reduction in fraud chargebacks and effectively 0% fraud chargeback cost through Forter’s chargeback guarantee—removing friction for customers while protecting the business.

Kiwi.com

Juraj Strieženec

Chief Financial Officer