Case Study: Coinmama achieves greater credibility and expanded crypto offerings with Forter

Fraud Prevention Helps Coinmama Build Credibility and Expand Crypto Offerings

Coinmama, a leading cryptocurrency platform, faced banks questioning transaction legitimacy, rising decline and chargeback rates, regulator skepticism, and instances of friendly fraud as the market grew. To address these challenges, Coinmama partnered with Forter and adopted Forter’s automated, real‑time, identity‑based fraud prevention and decisioning service.

Forter implemented automated, real‑time decisioning backed by a global merchant network of more than 750 million users to distinguish legitimate customers from fraudsters and reduce friendly fraud. With Forter, Coinmama made fraud management more predictable, reduced chargebacks, improved approval rates, generated new revenue, acquired new users, and was able to expand its crypto offerings while focusing on credibility and growth.

Coinmama

Martin Koelbaek

Vice President of Payments