Case Study: delivery.com achieves 99.5% approval rate with Forter's real-time fraud prevention

Forter Helps This Brand Slash Chargebacks By 69%, With All Decisions In Real Time

delivery.com, a New York–based on-demand marketplace for food, alcohol and home essentials, faced rising fraud and costly chargebacks because manual reviews couldn’t keep up with the platform’s need for near-instant order approvals. To preserve seamless checkout and fast fulfillment, delivery.com turned to Forter for real-time, fully automated fraud prevention.

Forter implemented instant, guaranteed fraud decisions across delivery.com’s customer journey with no added friction, delivering 100% real-time fraud decisions, a 99.5% approval rate and just a 0.17% chargeback rate. The result: reduced operational overhead and chargeback costs, protected revenue via Forter’s chargeback guarantee, and uninterrupted, high-conversion order fulfillment for customers.

delivery.com

Alexandra Blickley

Vice President of Marketing