Case Study: Fiverr achieves 50% decline-rate improvement and zero fraud chargebacks with Forter

Forter Cuts Decline Rate in Half for Fiverr

Fiverr, the world’s largest marketplace for creative and professional services, faced high fraud risk from digital goods and a marketplace model that collects minimal buyer data (no shipping or billing address), encourages many legitimate rapid purchases, and enables collusion. To protect revenue without disrupting its frictionless, customer‑centric experience, Fiverr engaged Forter for real‑time, automated fraud decisioning (Decision as a Service) using behavioral analytics and machine learning.

Forter implemented instant approve/decline decisions and tailored models for Fiverr’s unique marketplace, replacing slow manual reviews. In less than two months Fiverr’s decline rate improved by 50%, approvals jumped 3–5% after allowing orders without CVV, manual reviews were eliminated, chargebacks dropped drastically and fraud losses are covered by Forter’s guarantee.

Fiverr

Kate Kagan

Senior Fraud Analyst