Case Study: Booktopia achieves 0% chargeback loss and eliminates manual reviews with Forter

Eliminates Chargebacks and Manual Reviews for Booktopia

Booktopia, a Sydney-based online books, music & video retailer handling 1.6 million transactions a year, needed a fraud prevention solution that could scale. Relying on manual reviews was slowing the checkout experience and producing a 2.15% decline rate and many false positives, so Booktopia engaged Forter for an automated, scalable fraud-fighting solution.

Forter implemented its fully automated, real-time decisioning and end-to-end identity-based fraud prevention, integrating without checkout delays. Within six months approval rates hit 90% on annual orders, manual reviews were eliminated, chargeback loss fell to 0%, and the decline rate dropped to 0.1%, preserving a seamless customer experience and driving sales growth.

Booktopia

Wayne Baskin

Deputy CEO, Chief Technology Officer