Case Study: EatStreet achieves fast, friction-free order approvals and a 94% drop in chargebacks with Forter

EatStreet delivers fast, friction-free service with automated fraud prevention

EatStreet, an online food delivery company based in Madison, Wisconsin serving 250+ cities, was struggling with manual fraud-review processes that produced false positives, declined legitimate customers, and drove chargebacks as order volume grew. To scale quickly while maintaining trust with partner restaurants and customers, EatStreet adopted Forter’s automated fraud prevention platform with real-time decisioning.

Forter’s solution automated real-time approvals and eliminated manual reviews, letting customers know instantly if their orders were accepted. As a result, EatStreet achieved 100% accurate real-time decisioning, reduced chargebacks by 94%, freed customer service to focus entirely on orders, and preserved more revenue for partner restaurants while processing more transactions in real time.

EatStreet

Ian Lavey

Director of Operations