Case Study: Burrow achieves a 6,557% ROI with Forter

Burrow Sits Pretty with a 6,557% ROI

Burrow, a direct-to-consumer luxury furniture brand, faced a surge in online orders during the COVID-19 pandemic that strained operations and raised fraud and chargeback risks. To protect revenue and maintain a seamless customer experience, Burrow partnered with Forter and deployed Forter’s identity-based Trust Platform and Fraud Management solution.

Forter delivered a hands-off, customizable fraud solution with seamless integration, allowing Burrow to focus on growth while Forter handled trust decisions. The results were dramatic: a 6,557% total gross ROI, approval rates rising to 99.83% (from 89%), and chargebacks falling to 0.033% (from 0.45%), enabling Burrow to expand into new markets with confidence.

Burrow

Kabeer Chopra

Co-Founder and CTO