Case Study: RemoteLock boosts support efficiency and deflects up to 35% of inquiries with Forethought AI

RemoteLock deflects up to 35% of support inquiries with Forethought

RemoteLock, an access management platform for smart locks, faced the challenge of scaling its customer support to efficiently handle a wide range of complex, time-sensitive inquiries from a diverse customer base. They partnered with Forethought to implement its AI agents by Zendesk, aiming to deliver faster answers and improve customer experiences without adding headcount.

By implementing Forethought's AI, named Remy, RemoteLock automated support interactions and improved its knowledge base. The solution deflected up to 35% of all support inquiries and achieved a 75% chat deflection rate. This allowed the lean support team to redistribute resources, enabling employees to transition into higher-value roles while providing customers with immediate, agentless support.

RemoteLock