Case Study: Proximus speeds up e-learning content creation with FLOWSPARKS

Proximus - Customer Case Study

Proximus, a major telecommunications provider, faced the challenge of efficiently creating a high volume of secure and effective e-learning content for its large workforce, particularly to certify helpdesk employees and improve service quality. The company needed a solution to overcome the "blank page syndrome" and empower its 160 content creators, many of whom lacked a didactic background.

FLOWSPARKS implemented its AI co-author feature, which generates a first draft for interactive learning templates within a secure environment. This solution dramatically reduced content creation time from hours to minutes, allowing for the quick production of a minimum viable product. Proximus benefited from improved instructional design as the AI feature promotes best practices, such as starting modules with a question, and enables the company to maintain strict data security protocols by using its own AI licenses.

Proximus

Jan Neels

Digital Learning Specialist