Case Study: Tidio achieves 41% more widget installs with Flexus Solutions LLC Chatbot Development

Tidio boosts widget installs by 41% with Flexus Solutions LLC

Flexus Solutions LLC partnered with Tidio, a live chat and AI company based in Poland, which faced challenges with manual workflows and tool sprawl. The customer lacked an automation inventory, had unowned prompts and models, and was unable to effectively measure support deflection or manage human handoff for its AI assistants.

Flexus Solutions implemented a solution that involved mapping high-volume workflows and shipping guarded assistants connected to operational metrics. Their work included a discovery phase, a message and UX rebuild, and performance improvements. The results included a 41% increase in widget installs, clearer sales handoffs, and the establishment of a weekly metrics ritual shared by marketing and sales.

Tidio