Case Study: Telia achieves 40% higher technician efficiency with Fixably

Fixably helped us increase our technician performance and efficiency by 40%

Telia, a major telecom company, needed to replace its outdated repair management system after acquiring LanMaster and later realizing the legacy setup could no longer support its growing after-sales operations. The company evaluated in-house and outsourced options before choosing Fixably’s repair management software to meet its complex requirements.

Fixably implemented a SaaS-based repair management solution for Telia with integrations for Apple GSX, Unifaun, Postnord, and Fortnox, plus workflow tools for multi-location service shops, repair tracking, inventory, invoicing, reporting, and customer communications. As a result, Telia reported a 50% reduction in IT costs and a 40% increase in technician performance and efficiency, along with improved customer satisfaction and faster repair handling.

Telia

Tomas Lindgren

After Sales Manager