Case Study: Ygrene achieves 50% lower handle time with Five9

Ygrene cuts average handle time 50% with Five9

Ygrene, a provider of Property Assessed Clean Energy (PACE) financing, faced challenges with poor platform reliability and an inability to implement crucial features like an IVR and intelligent virtual agent on their previous cloud contact center platform. Seeking a solution to improve customer experience, they selected the Five9 intelligent cloud contact center for its stability and integrated capabilities.

By implementing Five9's solution, which included IVR, Intelligent Virtual Agent, and seamless integration with Salesforce, Ygrene achieved exceptional platform reliability and intelligent call routing. The results were significant, including a 50% reduction in average handle time to just 8 minutes and a dramatic decrease in abandoned calls, allowing them to provide a best-in-class customer service experience.

Ygrene