Case Study: Wyndham Hotels & Resorts achieves 62% automation with Five9

Wyndham Hotels & Resorts achieves 62% automation with Five9

Wyndham Hotels & Resorts, a global leader in hospitality, faced challenges with an outdated contact center. Disconnected systems and complex tools were frustrating travelers and limiting the company's ability to scale. To address this, Wyndham partnered with vendor Five9 to modernize its operations.

By implementing Five9's AI and automation solutions, Wyndham streamlined its contact center. The results included automating over 40,000 monthly password resets, streamlining 80% of booking cancellations, and achieving a call abandonment rate of less than 1%. This transformation saved Wyndham millions of dollars and achieved a 62% automation rate, allowing for more personalized guest service and greater operational efficiency.

Wyndham Hotels & Resorts