Case Study: Work Connect Project launches a contact center in a day with Five9

Work Connect Project launches cloud contact center in 2 hours with Five9

Work Connect Project, a nonprofit organization providing emergency funds and job services to hourly workers displaced by the COVID-19 pandemic, faced the challenge of needing to rapidly deploy a reliable and scalable contact center to handle high call volumes for its soft launch. The organization required a solution that would support remote work and ensure great call quality. To meet this urgent need, they turned to the vendor Five9 for a cloud contact center solution.

Five9 implemented its cloud contact center, enabling Work Connect Project to be fully operational within just two hours. The solution provided the necessary inbound calling capabilities with IVR routing, allowing the organization to scale instantly. The results were immediate, with operations running smoothly and call quality being great from the outset. The flexibility of the Five9 solution also allows for the addition of more services in the future as the nonprofit's needs evolve.

Work Connect Project