Case Study: Regent University doubles call volume without adding staff with Five9

Regent University doubles call volume without adding staff with Five9

Regent University, a faith-based higher education institution, needed to improve its communications channels and scale to meet growth goals. Its on-premises contact center solution lacked a dialer and integration with Microsoft Dynamics, which reduced agent productivity. The university turned to the Five9 platform for a solution.

By implementing Five9, the university moved its contact center to the cloud with ease and scaled on demand. The solution enabled an omnichannel experience for students and provided workforce management and optimization tools to improve agent scheduling and efficiency. As a result, Regent University was able to double its call volume without having to add any new staff.

Regent University