Case Study: NexRep boosts agent efficiency and growth with Five9

NexRep boosts agent retention to 90% with Five9

NexRep, a large cloud-based virtual contact center, sought a robust inbound and outbound calling solution to support its remote workforce and diverse client campaigns. They partnered with Five9 to implement its contact center platform, aiming to control IT infrastructure costs and focus on delivering results for their clients.

Five9 provided a comprehensive cloud-based solution, including its Intelligent CX Platform with inbound, outbound, and Agent Desktop Plus capabilities, integrated with CRMs like Salesforce. This allowed NexRep to efficiently deploy over 1,000 remote agents, achieve a 90% agent retention rate, and reduce training time. The reliable Five9 platform enabled NexRep to handle hundreds of thousands of calls weekly, ensure business continuity during disasters, and drive higher conversions and revenue for their clients through improved agent performance.

NexRep