Case Study: Lyons Davidson and Admiral Law achieve seamless cloud contact centre integration with Five9

Lyons Davidson and Admiral Law modernize CX for 1,200 staff with Five9

File Dynamics, an IT and software provider for the legal sector, faced a challenge while supporting its clients Lyons Davidson and Admiral Law. Their existing systems lacked integration, with separate CRM and contact center platforms creating manual, inefficient processes and complicating compliance. They needed a modern, integrated cloud contact center solution to enable agile work and improve customer experience.

Partnering with Onecom, File Dynamics implemented the Five9 Intelligent CX Platform. The Five9 solution integrated seamlessly with the firms' critical legal CRM, Filestream, automating workflows and providing unified, accessible telephony for over 1,200 staff. The deployment enabled remote work, delivered detailed analytics, and personalized the customer experience through deep CRM integration, successfully migrating over 1,000 agents within months.

Lyons Davidson and Admiral Law