Case Study: Aprende Institute achieves efficient, reliable student outreach with Five9

Aprende Institute boosts outbound efficiency with Five9 and reaches 250,000 students

Aprende Institute, an online education provider, needed a cloud-based contact center platform to support its primarily outbound calling operations. Their challenges included a lack of reliable connectivity, the need for Salesforce integration, and inefficient manual dialing processes. They chose the Five9 Intelligent CX Platform to address these issues and improve the support provided to its students.

By implementing Five9, Aprende automated its call dialing, integrated seamlessly with Salesforce, and utilized Workflow Automation to send follow-up emails for terminated calls. This resulted in significant efficiency gains, allowing them to support much higher lead volume and generate more revenue with the same number of agents. The Five9 solution also provided reliable connectivity for their remote agents and robust analytics for supervisors.

Aprende Institute