Case Study: Apex America optimizes agent experience with Five9

Apex America modernizes contact centers in 2 weeks with Five9

Apex America, a business process outsourcing leader in Latin America, faced challenges with a disconnected and inflexible contact center infrastructure from multiple vendors. This complex system slowed operations, drove up costs, and made it difficult to deliver a positive experience for their agents and end-users. To support its growth goals, Apex America chose to implement the Five9 Intelligent CX Platform to modernize its operations.

By replacing its multi-vendor system with the unified Five9 platform, Apex America consolidated its technology into a single, integrated solution. This provided the company with scalable, AI-powered tools that improved agent productivity and customer experience. The implementation was completed within two weeks, resulting in a simplified, self-managing system that allows for easy changes and comprehensive integration with other systems.

Apex America