Case Study: British Airways achieves a global payments transformation and £3bn+ annual processing with FIS

British Airways and Worldpay, a journey of innovation and growth

British Airways, a leading global premium airline, needed a flexible, innovative and highly reliable payments partner to modernize how it accepts international fares and reach more customers worldwide. FIS was engaged to support global card acceptance, multi-currency processing and evolving payment types across retail and cargo operations.

FIS delivered a custom, full‑service multi‑currency card processing and settlement platform, established a global card acceptance programme, moved key acquiring in markets such as India, and created a tailored face‑to‑face cargo payment solution while exploring mobile and alternative payments. As a result, FIS processes more than £3 billion in transactions for British Airways each year, helped revolutionize airline payments with the sector’s first global acceptance programme, and continues to enable ongoing innovation and expanded global acquiring.

British Airways

Mike Parkinson

Vice President, Airlines