Case Study: Southwest Airlines achieves streamlined firewall compliance and faster remediation with FireMon

Southwest Airlines - Customer Case Study

Southwest Airlines, a large enterprise airline, faced the challenge of balancing operational efficiency with security due diligence across its firewall environment. To enforce acceptable risk thresholds and consistent documentation, the airline deployed FireMon (using FireMon Version 8 products including Security Manager, Policy Optimizer, and Policy Planner) to give administrators and security teams clearer controls and oversight.

FireMon delivered granular remediation reporting, change tracking, and prioritization tools so compliance and security teams could identify expired or non-logging rules, find out‑of‑window changes, and target devices needing the most remediation effort. As a result, FireMon enabled a single engineer to perform the analysis workload of an entire remediation team, streamlined remediation tracking and documentation, and helped prioritize device remediation — contributing to strong customer satisfaction (TrustRadius score 9/10) and FireMon’s recognition as a top-rated firewall management vendor.

Southwest Airlines

Daniel James

Security Engineer