Case Study: Wefunder cuts support response time to 15 minutes with Fini

Wefunder cuts response time to 15 minutes with Fini

Wefunder, an equity crowdfunding platform, was facing a significant challenge with its support team receiving over 1,000 emails per week. This volume resulted in an average response time of seven hours, maxing out the team's capacity and leaving no room for higher-impact work. To address this without adding headcount, Wefunder turned to Fini for an AI support solution.

Fini implemented an AI agent that integrated with Wefunder's help desk to automatically handle routine inquiries and actions like password resets. This solution allowed Wefunder to handle twice the email volume. Most notably, the average response time was cut from seven hours to just 15 minutes. The Fini AI agent resolved thousands of emails, freeing the team to focus on more strategic projects that improve the platform.

Wefunder