Case Study: Qogita achieves 88% ticket resolution with Fini

Qogita resolves 88% of e-commerce tickets with Fini

Qogita, a wholesaler marketplace for health and beauty products, faced challenges scaling their e-commerce customer support. They were managing high volumes of order-related inquiries and needed to ensure timely responses without costly hiring. They chose to implement Fini's AI-powered customer support solution to address these issues.

By integrating Fini, Qogita achieved an 88% ticket resolution rate and improved their SLA by 121%. The solution cut response times to just 10 minutes for email and forms, with 50% of all tickets now handled end-to-end by the AI. This allowed Qogita's human agents to focus on more complex cases while maintaining high customer satisfaction.

Qogita