Case Study: Royal Bank of Canada achieves faster disability claims processing with FINEOS Claims

Royal Bank of Canada - Customer Case Study

Royal Bank of Canada (RBC) needed to modernize its disability insurance claims process to reduce cycle times and improve operational efficiency. To address this, RBC selected FINEOS and implemented FINEOS Claims (delivered in conjunction with IBM) to provide a purpose-built claims management solution for its disability insurance business.

Under a multi-year contract, FINEOS deployed FINEOS Claims to enable straight-through processing and streamline workflows, speeding up claims processing and improving operational efficiency. FINEOS reports that the solution shortens the time it takes to process claims, delivering faster resolutions for clients and clear competitive benefits for RBC.

Royal Bank of Canada

Al Tinney

Senior Vice-President and Head of Insurance Technology