Case Study: Manitoba Public Insurance achieves faster, more accurate claims decisions with FINEOS Claims

Manitoba Public Insurance - Customer Case Study

Manitoba Public Insurance (MPI), the provincial crown auto insurer, faced slow, paper-based claims handling, geographic separation of case managers, limited data analytics and inconsistent decision turnaround—often taking weeks to communicate determinations. To modernize its Personal Injury Protection Plan workflow and reduce claims leakage and risk exposure, MPI chose FINEOS and its FINEOS Claims technology as the foundation for a broader BI3 (Business and Injury Improvement Initiative) program.

Using FINEOS Claims in the web-based BI3 solution, MPI rolled out the system to more than 400 users across 17 sites, enabling multiple resources to view and work on files simultaneously, automated triage and pre-authorizations, rehabilitation planning and supervisor escalations. The FINEOS-based BI3 deployment cut decision times from weeks to days, improved tracking and customer communication, supported deeper analytics, reduced claims leakage and—by using an agile implementation—saved MPI “several million dollars” versus a traditional rollout.

Manitoba Public Insurance

Rob Haithwaite

Executive Director of Injury Claims Management