Case Study: Lloyd's of London achieves streamlined, compliant claims management with FINEOS Claims

Lloyd's of London - Customer Case Study

Lloyd's of London needed a more efficient, consistent claims handling capability across Property, Contingent Lines, Marine and Reinsurance to support growth and comply with Lloyd’s market standards. The insurer sought a fully integrated Lloyd’s Market Claims Workflow and Management Solution that would capture granular ECF2 data, enable effective triage, evidence process and procedure, manage third‑party experts and litigation, and provide enhanced management information.

FINEOS implemented its FINEOS Claims solution to embed authority levels, automatic claim allocation, FNOL fast‑track routing, automated third‑party instructions and conflict‑of‑interest handling, and richer MI. The deployment delivered measurable benefits: 20% of claim files are now allocated to fast‑track service, significantly improved file turn‑around from the existing resource pool, compliance with Lloyd’s Claims Minimum Standards, reduced audit effort and disruption, and better quality, lower‑cost expert engagement.

Lloyd's of London