Case Study: Gallagher Bassett achieves optimised, highly efficient claims management in Australia with FINEOS Claims

Gallagher Bassett’s - Customer Case Study

Gallagher Bassett’s is an international risk management services firm (founded in 1962) serving almost 3,400 clients via more than 100 branches and 4,200 professionals. To further improve and optimise its highly efficient claims management process in Australia, Gallagher Bassett’s selected FINEOS and deployed FINEOS Claims as its core platform for Australian operations.

FINEOS implemented FINEOS Claims to re‑platform Gallagher Bassett’s Australian claims operations, modernising workflows and strengthening support for its unique role as the only licensed Workers' Compensation Scheme Agent in Victoria, NSW and South Australia. The deployment delivered improved and optimised claims management across Gallagher Bassett’s Australian business, enabling more efficient handling of claims and better outcomes for its clients.

Gallagher Bassett’s