Case Study: Friends First achieves streamlined claims and faster service with FINEOS

FINEOS InfoMatters Information that Matters to the Global FINEOS Community

Friends First, a life and protection insurer facing pressure to reduce costs and improve customer service, needed to modernize and streamline its claims operations to handle growth and changing product requirements. To meet these challenges it selected FINEOS and the FINEOS Claims platform as its enterprise claims solution to drive efficiency, automate processes and lift service levels.

FINEOS implemented its web-based FINEOS Claims system, using business process management and configuration tooling to automate routine tasks, enable straight-through processing and simplify measurement against service agreements. As a result, Friends First achieved measurable operational improvements — faster claims cycle times, reduced administrative overhead and better SLA performance — demonstrating tangible efficiency and service gains delivered by FINEOS.

Friends First

Conor O’Brien

Chief Operations Officer