Case Study: Armed Forces Benefit Association (AFBA) & 5Star Life improve claims accuracy, automation and member experience with FINEOS Claims

Armed Forces Benefit Association (AFBA) and 5Star Life Insurance Company select FINEOS to manage Life Claims

Armed Forces Benefit Association (AFBA) and 5Star Life Insurance selected FINEOS to modernize and manage their enterprise life, supplemental and voluntary claims. Facing the need to streamline the entire claims lifecycle and enhance member service, AFBA and 5Star Life chose FINEOS Claims to address challenges around communication, automation, personalization, proactive claim management, reporting, payment accuracy and auditability.

FINEOS deployed its FINEOS Claims system to handle claims from initial notification through final payment, delivering automation and workflow improvements that are expected to boost reporting, product flexibility, payment accuracy and overall auditability. By implementing FINEOS Claims, AFBA and 5Star Life aim to better serve their more than 435,000 members (with over $42 billion in force and $1.7 billion+ claims paid to date) while enabling growth and a faster, smoother operational model — outcomes FINEOS says will be realized as the system is rolled out.

Armed Forces Benefit Association (AFBA) and 5Star Life Insurance

Claudia Gabriel

Senior Vice President, Operations