Case Study: ServiceNow scales design consistency and collaboration with Figma

ServiceNow scales design across a 900-person org with Figma

ServiceNow, a software company, faced challenges with design consistency and collaboration across its large 900-person global design organization. To break down silos and streamline its design and development process, the company adopted Figma Design and Dev Mode.

The solution implemented by Figma enabled real-time collaboration and established a single source of truth for design decisions. Features like variables allowed for contextual design adaptation across different products. The impact extended beyond designers, as Figma became a critical tool for cross-functional collaboration, allowing non-designers like product managers and engineers to collaborate seamlessly in the same files.

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