Case Study: Yarra Valley Water achieves rapid application approvals—cutting processing from weeks to minutes with FICO Blaze Advisor

Yarra Valley Water dramatically reduces application processing time with FICO® Blaze Advisor®

Yarra Valley Water, Melbourne’s largest water and sanitation provider serving 1.76 million residents and 52,000 businesses, processed about 25,000 land development applications a year but faced growing delays and inconsistent approvals: its legacy easyACCESS system automated only 40% of submissions, leaving many projects waiting weeks or months and requiring significant manual intervention.

Working with Wise Technology Management and FICO, Yarra Valley Water upgraded easyACCESS with the FICO Blaze Advisor decision rules management system and a self-service web interface; business users can now update rules without IT. The result: about 80% of applications are approved immediately, decisions often take minutes or hours instead of weeks, customer satisfaction has risen, and engineers spend less time on routine evaluations.

Yarra Valley Water

John Wise

Principal Consultant Wise Technology Management