Case Study: Vantiv cuts merchant onboarding time from days to minutes with FICO Decision Management Suite

Vantiv Streamlines Merchant Onboarding with FICO® Decision Management Suite

Vantiv, a U.S. payments processor handling more than US $600 billion in transactions annually for nearly half a million merchants, faced a slow, manual merchant onboarding process that could take up to nine days despite receiving about 5,000 new applications a month. The company needed faster, more accurate decisions to minimize risk, price accounts appropriately, and improve the customer experience.

Vantiv implemented the FICO Decision Management Suite to automate analytics and decision rules for onboarding. The solution cut decision time from days to minutes, reduced fraud and portfolio risk, lowered costs, and enabled faster product development and new partnerships with independent sales organizations and merchant banks — all supported by real-time dashboards and streamlined rule management.

Vantiv

Ravi Shah

Senior Vice President for Enterprise, Architecture and Strategy