Case Study: UBS Card Center stops 74% more card fraud with FICO Falcon Platform

UBS card center stopped 74% more card fraud

UBS Card Center, which processes about 25% of card transactions in Switzerland, needed to keep rapidly changing fraud threats down while maintaining high customer satisfaction. It had been using the FICO® Falcon® Platform for 20 years, relying on advanced fraud prevention tools as criminal tactics evolved.

FICO helped UBS Card Center strengthen fraud detection with Falcon’s artificial intelligence and machine learning capabilities. The result was 84% more fraudulent transactions stopped in 2018 than in 2015, with UBS Card Center also earning industry recognition, including the Security Innovation of the Year award and a FICO Decisions Award.

UBS Card Center

Marcel Drescher

Director of Fraud Services