Case Study: Major Turkish Bank achieves 98% fraud reduction with FICO's Application Fraud Manager and Falcon Fraud Manager

Turkish bank decreases fraud by 98% with real-time, enterprise-wide fraud prevention

A major Turkish bank with more than 13 million retail and corporate customers faced growing, sophisticated digital fraud—application fraud, card‑not‑present scams and account takeovers driven by social engineering—that caused monetary losses, customer dissatisfaction and reputational risk.

The bank deployed FICO Application Fraud Manager and FICO Falcon Fraud Manager as a single, enterprise‑wide, real‑time platform using machine learning, device/location analytics and proactive customer communications. Within two years the solution enabled sub‑50ms responses, cross‑channel monitoring and better behavioral detection, driving a 98% reduction in fraud, lower monetary losses and improved customer trust.