Case Study: Leading International Bank closes more loans and automates 25% of communications with FICO

Top UK lender closes more loans by automating 25% of communications with FICO

A leading UK-based bank with tens of millions of customers needed to strengthen verification of personal information to better manage fraud and credit risk. The lender wanted to improve communication with loan applicants throughout the application process to keep them engaged, speed document collection, and quickly identify potential issues.

They implemented FICO Customer Communication Services in under two months, using a simple batch output file to trigger mobile engagement and optimize call-center workflows. The solution automated roughly 25% of applicant interactions, increased engagement and completed transactions without live agents, accelerated processing, closed more loans and reduced time and cost.