Case Study: Top 5 Latin American Financial Services Company achieves 4x faster go-to-market and over USD$500,000 additional profitability in under 12 months with FICO Centralized Decisioning

Top 5 Latin American Financial Services Company - Customer Case Study

A top-five Latin American financial services company (a large bank) set out to modernize legacy systems and move from siloed, semi‑annual, manual credit and offer reviews to a unified, customer‑centric decisioning approach. The bank needed real‑time, data‑driven personalization that business users could manage with minimal IT support to improve customer experiences, speed product launches, and cut operational costs.

The bank deployed FICO Centralized Decisioning—built on FICO Blaze Advisor and the FICO Decision Management Platform Streaming—to unify rules, stream data, and enable real‑time credit and offer decisions. Within months it tripled credit line management volume, cut go‑to‑market time by fourfold, delivered more than USD $500,000 in incremental profitability in under a year (even during COVID), reduced costs and IT dependence, and improved personalization and customer journeys.