Case Study: StepChange Debt Charity achieves faster, personalized debt advice at scale with FICO Platform

StepChange Debt Charity delivers real-time debt advice across 15+ types with FICO

StepChange Debt Charity, the UK's leading debt advice provider, faced the challenge of modernizing its legacy decisioning infrastructure to support a digital-first strategy. They partnered with FICO to implement the FICO® Platform, aiming to deliver faster, more personalized debt advice at scale.

The FICO Platform centralized all decision logic, enabling StepChange to deliver real-time, ranked recommendations across more than 15 debt advice types instantly. This solution accelerated strategy changes from days to minutes, improved operational transparency, and provided a scalable platform that handles higher advice volumes without compromising quality, solidifying their position as a digital-first leader.

StepChange Debt Charity