Case Study: Southwest Airlines boosts on-time performance and cuts planning time with FICO Xpress Optimization

Southwest Airlines reduces planning time from two weeks to two days with FICO

Southwest Airlines sought to leverage advanced analytics to improve customer experience, enhance employee engagement, and streamline its complex airline operations to support growth and maximize revenue. To address this challenge, the airline turned to vendor FICO and its FICO® Xpress Optimization solution.

By implementing FICO's optimization technology, Southwest automated manual planning and scheduling processes, significantly reducing project runtimes by 50-90% and cutting planning time from two weeks to just two days. The use of FICO Xpress Optimization also helped the airline increase its overall on-time flight performance by 2%, more efficiently control costs, and support its business strategy of offering competitively low fares while enhancing passenger and crew satisfaction.

Southwest Airlines