Case Study: Trust Bank achieves rapid customer growth while managing risk with FICO Platform Capabilities

Singapore’s first digitally native bank achieved rapid growth and scale in record time while managing risk using FICO Platform Capabilities

Trust Bank, Singapore’s first digitally‑native bank backed by Standard Chartered and FairPrice, launched with a mandate to deliver a market‑leading, easy‑to‑use banking experience while meeting aggressive origination targets and stringent risk and regulatory requirements. The core challenge was to scale rapidly and acquire customers quickly without compromising credit controls or compliance.

Trust implemented FICO Platform Capabilities — a cloud‑native decision engine that integrates national data (MyInfo, IRAS, CPF), predictive models, and rule‑based policies to automate origination and portfolio management and let analysts adjust rules in near real time. The bank exceeded launch goals (100,000 customers in 10 days; over 450,000 in five months), achieved best‑in‑class onboarding times (~3–4 minutes), delivered >90% straight‑through processing, and maintained its risk appetite while rapidly refining products and policies based on customer feedback.

Trust Bank

Lalit Lohia

Chief Risk Officer