Case Study: Scotiabank achieves customer-centric, more efficient collections with FICO Debt Manager

Scotiabank set to reap rewards from customer-centric collections

Scotiabank, a Canada-based international financial services company serving 10 million customers in 50 countries, wanted to standardize on a single corporate-wide technology to shift from traditional account-based collections to a customer-centric collections and recovery strategy across its international operations.

By implementing the FICO Debt Manager web-based solution, the bank gained a 360° customer view, automated workflows and analytics-driven risk segmentation to prioritize and tailor treatments. Early results show more precise collections risk management, greater operational efficiency, anticipated lower operating costs and loss reserves, improved customer experience, and a rollout already underway in nine countries.

Scotiabank

Brian Bostelmann

Relationship Management Director