Case Study: VTB24 slashes loan approval times to under 5 minutes with FICO Origination Manager

Russian Retail Bank Increases Agility, Cuts Approval Times Using FICO® Origination Manager

VTB24, Russia’s second-largest retail bank serving individuals, entrepreneurs and small businesses, faced slow, inflexible lending decisions that couldn’t scale with a growing market — loan decisions took about 20 minutes and risked slowing further as volume rose. The bank needed a more adaptable, scalable system to speed approvals, refine credit models quickly, and maintain market share amid changing economic conditions.

VTB24 implemented FICO Origination Manager (Decision and Application Processing modules), enabling analysts to update business rules without IT and integrating with internal and external systems. As a result, cash-loan processing fell to under 5 minutes, the bank can handle roughly 3,500 applications per hour across 1,000 locations, approval times were cut by 50%, and decision strategies can now be updated in weeks rather than months, helping preserve and grow market share.

VTB24

Oxana Staroselskaya

Head of Credit Risk Methodology