Case Study: PermataBank cuts fraud losses by more than 50% and boosts cardholder satisfaction with FICO Falcon Fraud Manager

PermataBank reduces fraud losses and improves credit card customer satisfaction with Falcon® Fraud Manager

PermataBank is an Indonesian retail bank and one of the country’s top 10 card issuers, with about 2.4 million debit and credit cards. Facing a large untapped market for card payments and rising fraud risks, the bank aimed to grow transaction volume and its customer base while lowering losses from fraudulent activity.

PermataBank implemented FICO Falcon Fraud Manager with local partner AGIT, deploying advanced analytics, neural‑network and consortium/adaptive models to score transactions and detect fraud with minimal impact on customers. Early results show the solution is on track to cut fraud losses significantly—PermataBank is upgrading to real‑time processing and expects fraud losses to fall by more than 50%, alongside stronger customer protection and satisfaction.

PermataBank

Sanjay Nandrajog

Head, Risk Retail & SME Banking