Case Study: SONDA (Latin American IT services provider) achieves faster operational efficiency and a three-month ROI with FICO decisioning and optimization solutions

Partnering to create an optimized future together

SONDA, a leading Latin American IT services company operating in 10 countries with 17,000 employees (8,500 in Brazil), partnered with FICO to address the need for greater automation, analytics, optimization, and real‑time decisioning across complex client operations—ranging from oil & gas contract management and national card operators to a tax product used by 350 customers—while also improving its own IT efficiency and maintaining technology leadership.

As a reseller and systems integrator for FICO’s Blaze Advisor, Xpress Optimization, Analytics Workbench, and Decision Management Platform Streaming, SONDA has trained teams, secured contracts, and begun implementations that deliver faster, more consistent decisions, reduced time‑to‑market and lower operational costs; early feedback has been positive and the company expects to realize a return on investment within three months.

SONDA

Adriano Esposito

Head of Digital Experience & Innovation