Case Study: Gjensidige Bank achieves rapid delinquency reduction and major cost savings with FICO Debt Manager Live

Norwegian bank accelerates collections and recovery benefits with a preconfi gured FICO® Debt Manager™ Live solution

Gjensidige Bank, a Top‑25 Norwegian bank launched in 2007, serves about 95,000 customers with 15 billion NOK in loan receivables. After acquiring a large consumer loan portfolio in 2009 their customer mix changed and manual, largely unautomated collections processes could not scale; with only 12 months to migrate the portfolio and limited internal resources, they needed a fast, sophisticated collections and recovery solution.

Gjensidige implemented the preconfigured FICO® Debt Manager™ Live solution, delivered by FICO consultants in time to meet the hard deadline. Within months delinquency returned to pre‑acquisition levels, and the bank set targets to reduce net bad debt 10–15%, days past due by 40% and collections costs up to 50%; next steps include adding credit cards, advanced FICO Behavior Score strategies and auto‑dialer integration for further efficiency and scalable growth.

Gjensidige Bank