Case Study: Nationwide Building Society achieves faster product launches and 5% higher loan acceptance with FICO Origination and Customer Management Solutions

Nationwide Streamlines Origination Processes and Improves Customer Service with FICO Solution

Nationwide Building Society, a member-owned UK retail bank and the country’s second-largest mortgage provider, faced a fragmented, legacy credit-decision infrastructure that produced inconsistent customer views, tied the bank to a single credit bureau, and slowed product changes. The Society sought a single, multi‑bureau decision platform to unify origination, improve decision consistency, and speed time to market.

Nationwide implemented FICO Origination and Customer Management, migrating portfolios onto one decision engine and enabling multi‑bureau data use. The change delivered a consistent customer view, boosted loan acceptance rates by 5%, and reduced pricing-change turnaround from weeks to hours—improving service, agility, and cost efficiency.

Nationwide Building Society

Andrew Jackson

Nationwide Building Society